Portola Hotel-Checkout

Well, this is probably my last update on my stay at the Portola Hotel.

On Friday, I received a voicemail message from the hotel’s general manager, and I’m paraphrasing here, thanking me for “my honest feedback on my experiences” with the Portola Hotel in Monterey, CA. She noted that she’s new as a general manager and is “working on the issues I discussed” in these previous posts.

She did the stand up thing of waiving even the $95 “reduced” “cancellation” fee for “changing” my reservation. Thank you for that.

All in all, her voicemail and fee waiver is probably the best possible outcome of my posting–the hotel is tracking what’s being said about it online, the general manager did address at least one of the issues directly, and the interweb worked as intended.

P.S. I tried calling the “other” customer care number printed on the card in the room, after another 15 rings I gave up…again.