I love Room and Board (Furniture)

Ok, so this is all about customer service and what a company should do.

Back in 2002 or 2003 I purchased 3 Sequel bookcases from RoomAndBoard.com. When I moved to Logan from Oakland, one of the shelf pegs was lost. I really should have called Room and Board then, but somehow managed to not do it. Fast forward to my move to Lexington. Guess what that shelf peg is still missing, go figure.

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I called Room and Board and spoke with Leah. She was very helpful in locating this unusual shelf peg. Here’s a really fuzzy photo (hey I took it with my iPhone). She said she’d take a look–she usually keep spare parts (as do all the customer service reps) and would also check with the warranty department. After a couple days I got a call back from Ray (warranty/service guy) that he’d gotten ahold of the manufacturer and that they’d be sending me two directly.

Yay!

And that’s why I love Room and Board…oh, they’ve got cool furniture too.

Thanks Leah and Ray![/fusion_builder_column][/fusion_builder_row][/fusion_builder_container]